FAQ's
Welcome to KUDDLEBEE, a brand owned and operated by "CLEVERZAP"
Below are answers to the most common questions about our products, shipping, returns and more. If you need further assistance, feel free to contact us!
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal and other secure payment options at checkout.
Q: What will I see on my card statement?
A: You will see "Cleverzap" on your card or statement, as Kuddlebee is a brand owned and operated under Cleverzap.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations may not be possible. Please contact us ASAP and we’ll do our best to assist you.
2. Shipping & Delivery
Q: Where do you ship from?
A: We ship from multiple locations to ensure fast delivery. Shipping times vary based on your location.
Q: How long does shipping take?
A: Standard shipping takes 7 - 10 days, while expedited shipping is available at checkout. Estimated delivery times will be provided at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use it to track your package online.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of delivery. Items must be unused and in original packaging.
Q: How do I request a return?
A: Contact our support team with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive the returned item.
4. Products & Quality
Q: Are your products safe for babies?
A: Yes! Our products are made from baby-safe, non-toxic materials and meet safety standards.
Q: How do I clean and maintain my product?
A: Care instructions are provided on each product page. Most items can be wiped clean or washed gently.
5. Contact & Support
Q: How can I contact Kuddlebee?
A: You can reach us via email, live chat or our contact form. Our team will get back to you as soon as possible!
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive offers, discounts, and updates on new arrivals.
Still have questions? Contact us anytime! 😊